Conditions of Carriage

Conditions of Carriage, flytta® by Oriens Flight Operations Limited.

(Last revised January, 2024)

These Conditions of Carriage govern the relationship between Oriens Flight Operations Limited (“Carrier”) and its passengers (“you” or the “passenger”) for flights booked by flytta®, (“flytta”). By making a reservation with flytta or accepting transportation on Carrier, each passenger agrees to be bound by all of the following terms and conditions. No agent or representative of Carrier has authority to change or waive any provision of these Conditions of Carriage, unless authorised in writing by a corporate officer of the Carrier.

1. Ticketing

Tickets are only valid for the flight shown, from the place of departure to the final destination. Each ticket constitutes conclusive evidence of a Contract of Carriage between Carrier and the passenger named on the ticket.

Passengers may not board a flight unless they present a valid ticket (which may be in electronic form). If a passenger does not board a departing flight without advising Carrier in advance, Carrier will cancel the return and/or onward reservations and no refunds will be issued.

Carrier will only provide carriage to the passenger named on the ticket. If a passenger would like to transfer their ticket to another person, it is our policy, with at least 72 hours’ notice before flight departure, to facilitate a transfer. The new passenger will be required to provide information and to accept these Conditions and Privacy Policy. Passengers should contact hej@flytta.me if they wish to transfer their ticket.

2. Fares, Taxes, Fees and Other Charges

Fares are established by flytta and will be specified on the receipt you receive after booking a reservation. Fares include all applicable taxes, fees and other charges imposed by any government or other authority.

Fares are only payable in GBP.

3. Checked Luggage

Each passenger may check one (1) bags weighing up to 20kg at no additional cost. Due to weight and size limitations we cannot accept any luggage that exceeds this amount. However, If space allows, passengers may check additional pieces of luggage for a price of £150 per bag, which can be paid via our team before the day of the flight. Please contact us (hej@flytta.me) to confirm availability for additional luggage prior to arrival at the airport. Ultimately, it is at the discretion of the captain as to what will/ will not be accepted.

Mobility and assistive devices cannot be carried due to space, weight and safe stowage constraints.

Carrier’s liability for lost or damaged luggage is limited as follows:

For international flights, pursuant to the Montreal Convention, Carrier’s liability for lost or damaged checked baggage is limited to the actual value of the baggage but not more than £1,500 per passenger in the case of checked baggage.

Checked luggage must have the passenger's name affixed to it.

Passengers may not include in their luggage, items that are likely to endanger the aircraft or persons or property on board the aircraft, including those listed below under Section 6 Dangerous and Prohibited Items.

Each passenger is solely responsible for packing their luggage in such a way that the contents cannot be damaged. Passengers are liable for any damage caused to the aircraft’s equipment or another passenger’s luggage caused by such passenger’s baggage or its contents. Carrier assumes no liability for fragile valuables or perishable articles. Carrier is not liable for pre-existing damage (including minor cuts, scratches, and broken zips as a result of over packing) or for wear and tear resulting from ordinary handling of baggage.

Carrier may refuse to carry as baggage any item that it considers unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.

Notice of Claims

Carrier is not liable for any loss, damage, or delay in the delivery of baggage arising out of or in connection with transportation of, delay, or failure to transport any baggage unless notice of a claim is presented to the Carrier office within 24 hours after the alleged occurrence of the events causing the claim. Any notification received within 24 hours that informs Carrier of the nature of the claim will suffice, and Carrier may deny any claim not presented within 24 hours of the alleged occurrence. If a passenger wishes to file a claim or an action regarding delay of checked baggage, he or she must notify Carrier, in writing, within 21 days after occurrence of the event giving rise to the claim. Every such notification must be made in writing by sending email to flytta’s Concierge team at hej@flytta.me. Failure to give notice within these time limits will not bar the claim if the passenger establishes to the satisfaction of the Carrier that he/she was unable to give such notice.

4. Personal Items

Passengers may carry a small personal item such as a handbag, briefcase or laptop computer case.

Personal items are the sole responsibility of the passenger. Claims for lost, forgotten, or stolen personal items will not be accepted by the Carrier.

5. Baggage Inspection

For reasons of safety and security, Carrier may request that a passenger permit a search and scan of his/her person and a search, scan or x-ray of the baggage. If a passenger is not available, the baggage may be searched in his/her absence for the purpose of determining whether he or she is in possession of or whether the baggage contains any prohibited items. If a passenger is unwilling to comply with such a request, Carrier may refuse to carry such a passenger and his/her baggage.

If required, a passenger will attend inspection of his/her baggage, checked or unchecked, by customs or other Government officials. Carrier is not liable to any passenger for any loss or damage suffered by such passenger in the course of such inspection or through passenger’s failure to comply with this requirement. Passengers must submit to any security checks by Governments, airport officials or by Carrier.

6. Hazardous Materials and Prohibited Items

Carrier is not certified to carry any hazardous materials and Carrier prohibits passengers from bringing items that are likely to endanger the aircraft or persons or property on board the aircraft.

Many items are restricted, controlled or completely prohibited onboard our aircraft due to international law, aircraft safety or regulations at your destination.

Always check local country, airport and airline rules before you fly.

In the UK – Check with the UK Civil Aviation Authority (CAA).

If you have any questions about hazardous materials or prohibited items, please reach out to us at hej@flytta.me.

7. Special Assistance

We encourage passengers requiring special assistance to speak with a Concierge at hej@flytta.me prior to booking so that we may offer appropriate guidance and support for your travel.

8. Traveling with Pets

Are pets allowed on board?

Well-behaved small dogs (under 8kgs) are welcome to fly on our aircraft for an extra fee of £400. To ensure the safety of all pets, guests, and employees, all pets must be secured in an approved carrier at all times and may not impede or obstruct the aisles. This includes all areas inside and outside the private terminal such as car parks, on the tarmac, and while traveling to and from the aircraft.

Additionally, owners must be able to maintain control of their pet at all times. Dogs weighing up to 8kg must travel in the approved carrier, and must remain in their carrier during taxi, take off, the duration of the the flight and landing. Dogs weighing over 8kg cannot travel at this time. A guest may travel with only one pet, per the guidelines below, flytta is limited to carrying a maximum of 1 pet per flight. Pets will be booked on a first-come, first-serve basis until the limit is reached. One passenger may not bring both a pet and an infant on board without the assistance of a travel companion.

Please note that we are not able to carry pets in our cargo hold, and animals besides small dogs are not able to travel. A pet must be at least 4 months old and be capable of not relieving itself for the entire duration of the flight.

Is there a separate charge for pets?

Yes. For small dogs weighing under 8kg, a charge of £400 will be invoiced separately.

How do passengers book a pet?

Upon booking there is an option to add a pet. We will invoice you separately after you have purchased your ticket(s) on the flytta.me website.

What other requirements are there for traveling with pets?

Passengers are responsible for providing proof at check-in of current vaccinations, certifications, and other documentation required by departure and destination countries. flytta will not be responsible for any costs incurred should the passenger not have obtained his/her animal's required health and vaccination requirements or other documentation for his/her destination. Failure to ensure that all proper steps have been taken and documentation provided may result in the passenger’s animal being placed in quarantine on arrival. Any costs related to the care of the passenger’s animal in quarantine, issued fines, and any fee associated with returning the animal to its origin will be the passenger’s responsibility.

Carrier assumes no liability for pet traveler's, and in the event of any losses, sickness or injury, the passenger is fully responsible, including any reimbursements.

All pets must be domesticated, well-behaved and not aggressive toward humans or other dogs or cats. A pet that engages in behavior such as not responding to commands, scratching, barking, whining, growing, biting, jumping on passengers or crew members, relieving themselves in the aircraft or lounge may be denied boarding.

The passenger assumes full responsibility for the safety, health, well-being, and conduct of his/her pet, including the interaction of the pet with other passengers and crew members who may come in contact with the pet while on board the aircraft.

Pets cannot travel alone, and cannot travel with unaccompanied minors.

9. Traveling with Assistance Dogs

We welcome trained assistance dogs (free of charge) provided sufficient documentation is provided to confirm the purpose of the assistance dog. The dog must also have ID, tag, or harnesses indicating that it is a trained assistance dog.

The assistance dog must fit within a passenger’s seat area and be able to perform its duties at the seat location. They must remain on the floor throughout the flight and must never be blocking the aisle.

We encourage passengers requiring the use of an assistance dog to speak with a Concierge at hej@flytta.me prior to booking so that we may offer appropriate guidance and support for your travel.

Passengers assume full responsibility for the conduct of their accompanying assistance dog.

Due to entry regulations into the UK, you must have contacted and received approval from the UK animal reception centre at least 72 hours before your flight. You will be asked to show your acceptance letter before boarding your flight to the UK, Failure to comply with this requirement will mean we are unable to accept you for travel to the UK.

10. Unaccompanied Minors

We cannot carry unaccompanied minors at this time. Please contact us should you require further details.

11. Lap Infants

Carrier encourages all adults traveling with children under the age of two (2) years to secure the child in an approved car seat or child restraint system in the child’s own, purchased seat. A paying adult passenger may carry, free of charge, on his or her lap, one child over 14 (fourteen) days and under two (2) years of age. Carrier reserves the right to request proof of age (e.g., passport, birth certificate, etc.) before accepting an infant for travel as a lap child. Carrier does not reserve a seat for such children unless a separate seat is purchased at the regular, applicable fare.

Due to cabin size restrictions we are limited to carry a maximum of 2 infants per flight.

12. Travel Documents

Passenger is responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which he or she transits.

Prior to travel, passengers must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirements of the countries concerned, and permit Carrier to take and retain copies.

If a passenger is denied entry into his/her final destination for any reason, flytta will provide reasonable assistance to book a such passenger on a return flight at passenger's cost. Any third party costs, including return flight costs on third party carriers, and any fines or other charges assessed against passenger or Carrier as a result of such denial, are the responsibility of passenger. The fare collected for travel to the place of denied entry, and any return flight, will not be refunded.

Carrier is not liable or responsible for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

13. Check-in and Boarding

Passengers must arrive at Carrier’s check-in location and boarding area at least 30 minutes in advance of flight departure for flights to permit completion of any government formalities and departure procedures and in any event no later than the time that may be indicated by Carrier. For international flights, passengers will be required to provide a copy of their passport in advance which will allow them to arrive 30 minutes in advance of departure. If a passenger fails to arrive in time at Carrier’s check-in location or boarding area or appears improperly documented and not ready to travel, Carrier may cancel the space reserved for such passenger and will not delay the flight. Carrier is not liable to any passenger for loss or expense due to such passenger’s failure to comply with these requirements.

13. Passenger Conduct

The Captain of the aircraft has absolute discretion to (as appropriate) refuse to allow a customer to board, or deal with customers on board whom the Captain believes are misbehaving, acting disruptively, or otherwise endangering or inconveniencing other customers or members of the Flight Deck or Cabin Crew. Anyone falling foul of this provision shall be liable to indemnify us in full against any liability or loss we may suffer as a result. In addition, they may be prevented from flying with us in the future.

Carrier may refuse carriage of any passenger or passenger’s baggage for reasons of safety or if, in the exercise of its reasonable discretion, Carrier determines that:

Such action is necessary in order to comply with any applicable laws, regulations, or orders of any state or country to be flown from, into or over;
Carriage of passenger or his/her baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
Passenger’s mental or physical state, including impairment from alcohol or drugs, presents a hazard or risk to himself/herself, other passengers, crew or property;
Passenger is carrying illegal or hazardous substances, or consumes illegal drugs or personal alcohol on the flight;
Passenger has committed misconduct on a previous flight, and Carrier has reason to believe that such conduct may be repeated;
Passenger has refused to submit to a security check;
Passenger has not paid the applicable fare, taxes, fees or charges;
Passenger does not have valid travel documents, or Carrier has reason to believe that Passenger will not be permitted to enter the country of destination;
Passenger presents a ticket that has been acquired unlawfully, has been purchased from an entity other than Carrier or its authorized agents, or has been reported as being lost or stolen, is a counterfeit, or passenger cannot prove that he or she is the person named in the ticket; or
Passenger fails to observe Carrier’s instructions with respect to safety or security.
Passengers who refuse to obey Carrier’s or flytta’s rules or policies.
Passengers who refuse to obey any federal regulations, security directives, or instructions given by crew members, station management or supervisory personnel.
Passengers whose conduct is or has been known to be disorderly, abusive, offensive, threatening, intimidating, violent, belligerent and/or irrational so as to be a hazard or potential hazard to Carrier's employees, other passenger(s), and/or him/herself (including verbal harassment related to race, color, gender, religion, national origin, disability, age, ethnicity or sexual orientation). Assault on employees or interference with the performance of their duties is strictly prohibited.
Passengers who interfere or attempt to interfere with the duties of any member of the flight crew.
Passengers who are unwilling or unable to abide by our non-smoking rules and UK laws prohibiting smoking onboard the aircraft.

The tickets of any passenger refused passage or removed en route under the provisions of this section will be refunded and such refund shall be the sole recourse of any passenger refused passage or removed en route. UNDER NO CIRCUMSTANCES WILL CARRIER BE LIABLE TO ANY PASSENGER OR REFUSED PASSENGER FOR ANY TYPE OF INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.

If Carrier is required to pay any fine or penalty or to incur any expenditure by reason of passenger’s failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, passenger will reimburse Carrier on demand, any amount so paid or expenditure so incurred. Carrier may apply towards such payment or expenditure the value of any unused carriage on passenger’s ticket, or any of passenger’s funds in Carrier’s possession.

Please note that we are unable to fly expectant mothers in the last two weeks of their pregnancy. In addition, expectant mothers in the last month of their pregnancy must provide at check-in a letter from their doctor verifying that they are physically fit for air travel on such date.

Smoking (including use of electronic simulated smoking materials and smokeless cigarettes) is not permitted on any flights. Federal law also prohibits smoking in an airplane lavatory and tampering with, disabling, or destroying any smoke detector installed in any airplane lavatory.

15. Changes, Cancellations, and Refunds

By Guest

Changes & cancellations more than 72 hours before departure are free of charge.

Changes to bookings less than 72 hours before departure are subject to a £500 fee.

For cancellations less than 72 hours before departure you will be charged the full cost of the booking.

By Carrier

Flights need to reach at least 50% capacity to fly. You will notified as soon as possible prior to your flight if this threshold is not met. In the case of a flight cancellation we will let you know as soon as possible and discuss your options, which are;

1. Receive a refund

We will refund you the full amount of the ticket you haven’t used.

2. Choose an alternative flight

If you would still like to travel we will find you an alternative flight, either with us or another provider.

16. Limitations of Liability

Carriage in international air transportation is subject to the rules and limitations relating to the liability established by the Montreal Convention (unless such carriage is not international carriage to which the Convention applies).

Pursuant to the Montreal Convention:

Any liability Carrier has for damage will be reduced by any negligence on passenger’s part which causes or contributes to the damage in accordance with applicable law.

Carrier is not liable for any damage arising from its compliance with applicable laws or Government rules and regulations, or from passenger’s failure to comply with the same.

Carrier’s liability is subject to passenger’s provision of relevant documentation, including where applicable documentation proof of purchase, including date and price of purchase. In case of liability for baggage depreciation will be deducted.

If a passenger’s age or mental or physical conditions is such as to involve any hazard or risk to himself or herself, Carrier will not be liable for any illness, injury or disability, including death, attributable to such condition for the aggravation of such condition.

Carrier is not liable for damage or loss of unchecked baggage unless such damage or loss is caused by the negligence of Carrier. Except in the case of an act or omission done with intent to cause damage, and/or recklessly and with knowledge that damage, delay or loss would probably result, the liability of Carrier in the case of damage, delay or loss to checked baggage will be limited to £1500 per passenger registered for the checked baggage. For unchecked baggage, Carrier is liable only to the extent damage resulted from the fault of the Carrier.

The foregoing limits of liability apply to Carrier’s authorized agents, servants, employees and representatives to the same extent as they apply to Carrier. The total amount recoverable from Carrier and from such authorized agents, servants, employees and representatives will not exceed the amount of Carriers own liability, if any.

Nothing in these Conditions of Carriage waives any exclusion or limitation of Carriers liability under the Montreal Convention or applicable laws unless otherwise expressly stated.

Carrier shall not be liable for any punitive, consequential or special damages arising out of or in connection with carriage or other services performed by Carrier, whether or not Carrier had knowledge that such damage might be incurred. Carrier shall not be liable for any damage arising out of its compliance with any laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s failure to comply with such laws, government regulations, orders, rules, requirements or security directives or as a result of passenger’s reliance on advice provided by Carrier regarding such laws, regulations, orders, rules, requirements or security directives.

17. Ground Transportation

Ground transportation is exclusively the responsibility of the Passenger and is not included as part of flight reservation, unless disclosed and/or sold by Carrier prior to departure.

Carrier may, at its own discretion, provide or procure ground transportation service between airports or locations for any reason, including due to a diversion. It is agreed to and understood that any such service is performed by independent operators who are not agents or personnel of Carrier or flytta. Therefore, neither Carrier nor flytta assumes any responsibility for ground transportation for any Passenger and/or accompanying baggage. Any act made by staff or crew of Carrier to assist Passenger in making such arrangements shall in no way make Carrier liable for the acts or omissions of any operator of ground transportation.

18. Personal Data

Passenger recognizes that personal data has been given to flytta and Carrier for the purposes of making a reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements, and making available such data to government agencies. For these purposes, Passenger authorizes Carrier to retain such data and to transmit it to its own offices, other Carriers, or the providers of such services, in whatever country they may be located. All passenger information shall be handled in accordance with flytta’s Privacy Policy.

19. Applicability

These Conditions of Carriage are applicable unless they are inconsistent with tariffs or applicable law that cannot be waived by agreement of the parties in which event such tariffs or laws will prevail. In addition, if carriage is performed pursuant to a charter agreement, the provisions of these Conditions of Carriage will apply only to the extent they are consistent with such charter agreement. If any provision of these Conditions of Carriage or any charter agreement are invalid under any applicable law, the other provisions will remain valid.

20. Right to Change Conditions of Carriage

Carrier reserves the right to change, delete, or add to any of the terms of these Conditions of Carriage without prior notice. All changes must be in writing and must be available for public inspection. To the extent there is a conflict between the Conditions of Carriage and a passenger’s itinerary, the Conditions of Carriage govern.

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